Shipping and Return Policy
Thank you for shopping with us. We are committed to providing a seamless and premium experience from the moment you place your order to the moment it arrives at your door. Please read through our shipping and returns policy below, including our 30 day money back guarantee for your complete peace of mind.
SHIPPING INFORMATION
Order Cut Off Time
All orders placed before 9 pm will be dispatched for next day delivery.
Orders placed after 9 pm will be dispatched the following day.
Delivery Schedule
We deliver next day, 7 days per week.
Delivery Costs
United Kingdom
Free next day delivery on all orders.
Delivery Times
United Kingdom
Next day delivery on all orders placed before 9 pm.
Overseas
Delivery times vary by destination and will be shown at checkout.
Tracking
Once your order has been dispatched, you will receive an email with tracking information so you can follow your parcel’s journey.
MONEY-BACK GUARANTEE
We're confident you'll feel the difference with MUTO. That's why your first subscription is protected by our 90-Day Money-Back Guarantee.
If you've taken MUTO consistently for 90 days and haven't noticed a meaningful improvement in how you feel or in your wearable data, just email us. We'll review your request and, if you're eligible under our guarantee terms, issue a full refund.
How It Works
To qualify, you must:
- Be a first-time MUTO subscriber.
- Take MUTO daily for 90 consecutive days, as directed
- If you use a wearable (WHOOP, Oura, Apple Health, Garmin, Fitbit or similar), provide a full data export covering the 90-day period
- Submit your claim within 30 days of completing the 90-day period
Our team will review your wearable data, where provided, alongside your overall progress to determine whether meaningful improvements in energy, recovery, or key health metrics have been achieved.
Customers are responsible for return shipping costs unless otherwise required by law.
How to Make a Claim
Email hello@mutolongevity.com with:
- Your full name
- Order number
- Wearable data export covering the 90-day period, if applicable
- A brief summary of your experience using MUTO
Once your claim has been reviewed and approved, we'll process a refund to your original payment method.
What's Not Covered
- Shipping and delivery costs are non-refundable.
- One guarantee claim per customer.
- MUTO purchased through third-party retailers is not covered by this guarantee - please contact the relevant retailer directly.
CONTACT US
If you have any questions regarding shipping or returns, please get in touch with our Customer Service team.
Thank you for choosing MUTO.